Support

Contact

Email support@openmep.tech. Response time: 2 business days.

Bug Reporting Guide

When reporting a bug, please include:

1. Revit version — which year (2024, 2025, 2026, 2027) and build number
2. pyRevit version — found in the pyRevit tab → About
3. Open Design version — shown on the ribbon tab
4. What you did — step-by-step description of what led to the issue
5. What you expected — what should have happened
6. What happened instead — error messages, screenshots, or unexpected behavior
7. Model info — number of rooms, levels, whether it's a linked model

Known Issues

See Known Limitations for a current list of known issues, caveats, and unproven features.

Response Times

• Email support: 2 business days
• Critical bugs: Best effort within 24 hours

What's Covered

• Installation and setup issues
• Bug reports and unexpected behavior
• Feature questions and guidance
• License and billing questions

What's Not Covered

• General Revit support (contact Autodesk)
• Custom engineering consulting
• Model creation or design services